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SOCIAL POLICY
 

General
The experience of Citizens Advice Bureaux gives them a unique and fresh insight into the problems facing UK citizens. The Citizens Advice service has always had two twin aims, to give advice and to seek to influence national and local services and policies. Citizens Advice has a central role in speaking up for clients, seeking to raise the issues brought into bureaux, contributing to public debate and informing legislation. To see the National Campaigns and information click here.

 


Recent national research by Citizens Advice has included:

 

Tax credits A look at the hardship caused by overpayments and poor administration

 

Benefits Problems with the use of call centres

 

Debt Bad lending practices of creditors

 

Payment protection insurance Exorbitant costs for little benefit